Help/FAQs

General Contacts / Connections Communities / Discussions Library / Resources

General | Top

Q: What is my username/password?

A: You will use the same username and password that you use to access SIRweb.org. If you have forgotten your login credentials or need assistance with your login information, click here.


Q: How do I update my contact information?

A: Click on the arrow next to your image in the upper right-hand corner of SIR Connect. Then click ‘Profile’. From your profile page, click “Contact Details". A separate page will open and allow you to make changes. 

Q: Why should I update my profile?

 A: Updating your profile is one way to individualize each member who utilizes SIR Connect. With over 8,000 SIR and Foundation members, it is important    that community members are able to learn more about you through your completed profile. Those with completed profiles are more likely to receive responses on their discussion posts and gain more contacts to network with.

Q: How do I control what information is visible in My Profile?

A: Go to your profile and click on the “My Account” tab. Choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.


Contacts / Connections | Top

Q: How do I find other members?

A: Click the “Directory” link found in the main navigation bar and select “Member Directory” from the drop-down menu. The Directory lets you search for other members based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to increase your search to:

  • City
  • State
  • Country
  • Community
  • Education



Q:
How do I add contacts to my contact list?

A: There are several ways to add contacts.

  1. When you perform a search in the Member Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request.
  2. If you click on a member to view their individual’s profile, you can click the contact request link to the right of his or her profile picture.
  3. When on a discussion post, you can add a member as a contact by clicking on the “Actions” button under their profile picture.


Q:
Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Q: What is Mentor Match?

A: Mentor Match is an online tool – including a searchable database – that facilitates the establishment of mentoring relationships. It is user-driven, allowing registered Mentees to search among registered Mentors using specified criteria to find individuals whose experience and expertise match areas in which they wish to be mentored. Likewise, registered Mentors can search for and identify potential Mentees. 

Note: Please utilize this link to the Mentor Match FAQs for more information regarding the online tool.



Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you’re currently a part of.

Q: How do I join/subscribe to a community and the affiliated Discussion Group?

A: Hover over “Communities” and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest, Legacy or No Email).

Q: How do I create a new community?

A: Under "Communities" > "All Communities," there is a button called "Create New Community." This will open a "Manage Community" page that will prompt you to name the Community, set the viewing permissions, create an affiliated Resource Library and Discussion Group, and invite other users to join the Community.


Q: How can I control the frequency and format of emails I receive?

A: Go to My Profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, you'll see an option for Text or HTML. By default, this is set to HTML, and we encourage you to leave it set to this if your email client can support it. However, if you are having problems viewing the HTML version or if it takes too long to open, please switch to the text version.

For each discussion, you have the following delivery options:

  • Real time: sends an email every time a new message is posted
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
  • Legacy: sends real-time text versions of the posts, which are compatible with Blackberries and most other handheld devices. This option also allows you to reply without logging into a web browser, but it does NOT allow you to include attachments with your post.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
Community_Notifications_.png 
 

Q: How do I leave a community?

A:  Go to “Communities” and click on the "My communities" tab from the drop-down menu. Select the community you wish to leave. From there, click on the “Settings” button next to the selected community’s name and choose the “Leave Community” option.


Q: : How do I unfollow a discussion thread within a community?

A:  Go to your profile, select “My Connections” and click “Following” from the drop-down menu. Click on the title of the discussion you wish to unfollow. On the right side of the page there will be an option to unfollow the discussion by clicking the blue follow star. Once the star is gray, it indicates that you are no longer following the discussion thread.


Q: How do I respond to others’ posts?

A: Select the “Reply” button to send your message to the entire community or “Reply Privately” to only send your message back to the sender; both links are located to the right of the post. We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Go to the discussion tab located at a community or the Open Forum. Select the “Post New Message” button located at the right navigation bar. From there you can create a new discussion.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A:  If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to you Profile and click on the "My Account" tab. Choose “Community Notifications” from the drop-down menu. Scroll down to the “Notification Settings” portion of the page and you will see an option to select “Plain Text” under the “Discussion Email” tab.

Q: Why do I have to post messages and reply through the website?

A: There are many features made possible because of the web interface. This allows for members to connect with one another in a way that is accessible to everyone.

  • All posts and associated resources are automatically archived and easily searchable.
  • When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members.
  • Because it sends a link, you can share files up to 1GB in size and just about any file type.   

Q: Can I search for posts across all the communities?

A: Yes. Enter a keyword in the search bar. From the results page, you can filter on content type, date range or posted by. Utilize the “Refine by” options on the left side of the screen for a more advanced search. 

Q: How do I see a listing of all of the posts to a specific Community?

A:  Locate the community you are interested in viewing from the appropriate community page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show original message” at the bottom of all the posts in a thread will display the message that continued that discussion. The author’s first message will be located at the top of the thread. 

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be in, find the community on the appropriate “Communities” page. Click through the community's landing page, then click on the “Library” tab. You may look through the folders to find the resource you are searching for. 


Q: How do the libraries get populated?

A: The libraries are populated in two ways: When you include an attachment in a discussion post, the system automatically places it in the library. You can also upload documents directly by using the “Create New Library Entry” button under the Library tab within the selected community. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Go to the selected community and click on the Library tab. From there select the “Create New Library Entry”. Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:

  • Choose a title for your document, select the library to which you’d like to upload it, and choose an entry type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click “Next.”
  • Browse and upload your file. Click “Next” if you want to add tags or create a description to your file or click “Finish” (you may have to scroll down to access these buttons).

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it. There are many pre-loaded tag categories to choose from.